1. Application and validity

1. Any delivery of products takes place in accordance with the sales and delivery conditions below. Unless these are deviated from by express written agreement.
2. The buyer’s specification of special terms in the quatation material, orders, etc. shall not be considered a deviation from the terms below, unless Denwood by HORN has accepted these in writing.

2. Force majeure

1. The buyer is not entitled to compensation or to cancel the agreement in the event of non-fulfilment, if this is due to force majeure.
2. Force majeure exists if a party or its subcontractor is prevented from procuring raw materials or labor for the delivery, caused by regulations of public authorities, strikes, lockouts, boycotts, blockades, fires, accidents, floods, water shortages, operational disruptions, traffic disruptions or other similar incidents such as could not have been foressen by Denwood by HORN at the time of entering into this agreement.

3. Offer/order

1. Offers are non-binding and may only be regarded as indicative and non-binding, unless otherwise agreed in writing.
2. An order between the buyer and Denwood by HORN is only considered concluded when we have sent an order confirmation.
3. Cancellation or modification of an order is only considered authorized with Denwood by HORN’s written approval.
4. In the event of late cancellation or modification, the buyer may be liable for Denwood by HORN’s costs and losses on the order.

5. Pricing

1. The final price will appear on our order confirmation, prices are daily of stock and incl. VAT unless otherwise stated.
2. Denwood by HORN reserves the right to make price, specification and currency corrections at any time without notice.
3. We reserve the right to make typographical errors.

6. Delivery

1. If nothing else has been agreed, delivery is at the buyer’s expense and risk.
2. Any delivery time given by Denwood by HORN is an estimate and we are not responsible for the consequences of delay beyond our control. This applies, among other things like strikes, transport accidents and any other form of force majeure.
3. The buyer is not entitled to cancel the order and no compensation will be paid as a result of late delivery.
4. If there is no possibility of recipient receipt, the delivery is at the buye’s own risk.
5. Freight damage or deficiencies must be reported to the driver and noted on the waybill.

7. Payment

1. The payment terms are net cash on delivery.
2. If otherwise agreed the right to change the payment terms are reserved.
3. If the buyer cannot fulfill his payment obligation, we are entitled, without liability, to cancel the agreement.
4. If the payment terms cannot be met, interest is calculated for each month that is due for payment at the rate of 2% per month.
5. In the event of delayed payment, Denwood by HORN is entitled to charge a reminder fee of DKK 100,- for each reminder letter.
6. The buyer is not entitled to withhold any part of the purchase price as security for the fulfillment of counterclaims regarding other deliveries and such withholding will be considered a breach of the agreement.

8. Returns

1. Goods can only be returned by agreement with Denwood by HORN.
2. Custom-made or made-to-measure items are not returnable.
3. The item must always be returned to Denwood by HORN in original and undamaged packaging. If the original packaging is damaged, it is the buyer’s responsibility to ensure proper packaging.

9. Check products are not damaged

1. The buyer must inspect the goods immediately upon receipt and ensure that they are free of defects and nothing is missing.
2. In the event of errors/shortcomings, the buyer is obliged to notify Denwood by HORN of the error within 7 days from the delivery of the item so that it can be taken into account.
3. Send complaints to: hqse@denwoodbyhorn.dk.

10. Warranty

1. The warranty covers production errors and defects, material defects and functionality.
2. Exceptions to these guarantees are products that have been subjected to violence, abuse, inadequate maintenance, improper storage.
3. The warranty from Denwood by HORN only covers the repair or replacement of defective goods.
4. It there are signs of shipping damage, this must be noted on the consignment note. If there are no remarks, the goods are considered to be in order upon receipt.

11. Personal data policy

1. For Denwood by HORN, it is important to protect the personal data you share with us. Therefore we have a personal data policy that ensures that your information is processed responsibly, with respect for your privacy and of course in accordance with the legislation in the area.